How to Reach Us
British players can get in touch by email, live chat, or the contact form below, and each channel is handled by a real person rather than an automated system. Choose email for anything detailed, live chat for a quick question, and the form when you would rather not open your own mail app.
- Email – write to us at [email protected] for anything that needs a detailed response or an attachment.
- Live chat – start a conversation on the site for real-time assistance during support hours.
- Contact form – fill in the form below and the team will respond as a priority.
Where We Are
The team is based at 3rd Floor, 20 St Andrew Street, London EC4A 3AG, United Kingdom. This is where the site is developed, tested, and maintained, and the map below shows the exact location.
Support Hours
Enquiries from UK players are handled on working days, Monday to Friday. Whether it is a content question, a factual correction, a bug report, or a collaboration request, every message goes to the person responsible for that area rather than a shared queue. There are no bots and no template replies.
Response Time
Email and contact-form submissions are answered within 24 hours of receipt, and usually sooner. More complex queries, such as corrections that need checking against sources, may take a little longer, and players in Britain will be told if that is the case. Every message is read and gets a specific reply tailored to what was asked.